WORST CAR BUYING EXPERIENCE EVERRR!!!! I would give this place a 0 star rating if it were allowed. I was sold a terrible vehicle that when taken to the shop WITHIN 30 days!!! said there was NO WAY it would have passed state inspection (even though it allegedly had a fresh inspection done same day of purchase). The back plate on driver side tire was out of place. There was a dent in the passenger side rim. Then to top it off BOTH CONTROL ARMS on the front of the vehicle were busted. I had to come OUT OF POCKET over $1000 because the owner was unwilling to be flexible. He only offered to help pay to fix if it was at HIS shop on HIS time. (Mind you he made it clear he wouldn’t be paying for anything because he said the shop wouldn’t make any money if the parts weren’t bought from them (both together retailed $220 at the auto store). NOT TO MENTION I don’t want his shop fixing my vehicle in the first place since they couldn’t even do a proper state inspection. We asked several options to make it cheaper on everyone with a shop I know I can trust and the owner REFUSED! DO NOT RECOMMEND!!!! EVER! UPDATE: I spent the money to have the control arms repaired on my own. Exactly a week later I’m out driving the vehicle and the back wheel caved in and broke off the axle. I informed the owner, the quote for repair was $3966. The vehicle was originally posted for $5400 I believe, I put $1000 down. The owner said he wasn’t going to do anything, I paid the $400 for the GAP and am very disappointed with everything with this business. It’s been less than 60 days, I am out $5800 and a car.
Overall a very good experience. Not entirely sure if I was unsuccessful at haggling a better price because they knew I was not financing or if it truly was the best price they could give me. Ultimately decided car was priced very competitively and purchased. Car looks and drives great - and their willingness to take calls / questions post purchase has also been appreciated. Small lot - but if they have what you want, I would strongly recommend. Chose to do business here based on prior reviews.
Absolutely fantastic customer service. From start to finish, Gary was the most helpful sales associate I have ever worked with in a car buying process. He was more than fair with pricing and stuck to his word. We exchanged emails and pricing and then finalized things in an appointment that was extremely pleasant. The car was a BMW X3 and it was cleaned, filled, and ready to go when I got there. I am extremely happy that I found the car I wanted at a place like World Auto.
Gary, our sales person, was very professional and genuine. He made sure that we got the best deal. They even filled our tank with gas twice to make sure that it was completely filled. I highly recommend World Auto VA. Thank you again Gary!
These guys are great. It was a wonderful car buying experience. I would definitely recommend these guys and would buy another car from them.
With considerable changes in the severity of the coronavirus (COVID-19) threat we are continually assessing the situation and taking measures to protect our customers and employees.
In order to ensure the well-being of our employees and guests, we are taking the following measures listed below and will continue to monitor and adapt our response as needed.
How We Clean:
We have taken additional measures to frequently disinfect all surfaces throughout the day with a disinfectant solution. We have added additional daytime cleaning to the dealership as well as a regular department sanitizing.
“No Handshake” Policy:
The dealership has implemented a “no handshake” policy. This is in effort to protect our guests along with our employees while we continue to provide you with the best service while you look for your next vehicle. We want our guests and employees to know that we have implemented the highest measures of safety to make World Auto a safe place to buy and service your vehicle.
We are offering complementary home delivery on sold vehicles within our market area. In addition, we are offering competitive shipping pricing of vehicles outside of our area on sold vehicles. Delivery of vehicles will be done with the safety of our guests and drivers in mind using the above criteria.